Refund policy

Welcome to Cassie Store. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully.

Returns

Due to the nature of food and agricultural products, we do not accept returns of opened, used, or consumed items for health and safety reasons.

Refunds and Replacements

We may offer a refund or replacement if:

  • The product arrives damaged.
  • The product is defective.
  • The wrong item was shipped.
  • The product is expired upon delivery.
  • The package was significantly damaged during transit.

Reporting an Issue

To be eligible for a refund or replacement, you must contact us within 48 hours of receiving your order and provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A description of the issue

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used products
  • Products damaged after delivery
  • Sale or clearance items
  • Gift cards

Refund Process

Once your request has been reviewed and approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary and typically take 5–10 business days.

Shipping Errors

If the error was caused by Cassie Store, we will cover the cost of replacement or reshipment.

Contact Us

For questions regarding returns or refunds, please contact:

dianonlineshop
Email: dianonlineshop07@gmail.com

Thank you for shopping with Cassie Store. We appreciate your business and strive to provide quality products and excellent service.